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Overview Our Business
Strategic Review
Corporate Governance
Financial Statements
Other Information
Our Network and Systems
microwave in 2015. We also continue to modernise our 2G
and 3G sites, with emphasis on high density areas, secondary
towns and rural areas.
In 2015, our modernised network covers 88% of the nation’s
population, with key market centres, cities, secondary towns
and three-quarters of rural areas already completed. Powered
by superior backhaul and 13,000km of fibre, we have also
rapidly expanded and tripled the number of our LTE sites
around the country. That means more than double of the
population coverage compared to the previous year.
Unmatched Network Experience
Our network is the single most important driver of customer
experience and brand preference. Over the past years, we
have been continuously making significant investments and
upgrades to deliver the best data experience to our customers.
Customer experiences are becoming more positive as can
be seen from the over 29% decrease in network-related
complaints compared to 2014, including the lesser number of
dropped calls due to a much improved network.
The upgrade in capacity and substantial investment in
providing diverse fibre paths to protect against fibre cuts,
have also resulted in a lower number of customers impacted
by network-related incidents. This upgrade and enhancement
allows our customers to enjoy an ‘Always On’ data experience.
Tomorrow’s Technology Today
We continuously invest in the development of new
technologies such as Small Cells and 4.5G for the future in
order to stay ahead of customers’ demand for higher speed
and better quality of service. Maxis was the first operator to
trial LTE CA (Carrier Aggregation), VoLTE (Voice over LTE)
and Network Function Virtualisation (NFV), assessing its
performance, suitability and deployment challenges.
We were also the first to launch LTE Advanced at high traffic
areas in the Klang Valley including Bangsar, Sri Hartamas,
Kota Damansara, Bandar Utama, TTDI, Damansara Utama/
SS2, Bandar Sunway, Puchong, Cyberjaya, Rawang, Batu
Caves, Cheras, Jalan Klang Lama, Bukit Jalil, Wangsa Maju,
Setiawangsa and Seri Kembangan.
Maxis LTE Advanced network provides download speeds in
excess of 200Mbps.
consistent data experience, with great average outdoor 4G
speeds of 20Mbps and significantly better indoor speeds of
10Mbps. With this signal strength, customers can expect zero
buffering on YouTube 96% of the time, load top webpages
in less than 8 seconds, 24/7 consistently fast speeds, and
stronger signal and the widest 4G coverage.
There is also a common standard measurement for signal
strength of -110dBm which is equivalent to two bars on your
phone. As the mobile signal fluctuates heavily, this means a
less reliable, intermittent and poorer data experience outdoors,
and an even poorer one indoors. If we are to use this common
standard measurement, Maxis’ 4G population coverage would
have crossed 78%.
So, our LTE network has the most base stations, the most
population covered and we have by far the most LTE
customers. All competitors claim they are LTE leaders but only
Maxis can substantiate that claim.
Beyond the network itself, our customers enjoy a superior
4G experience through our Zerolution smartphone ownership
programme which helps more Malaysians own and upgrade
their 4G devices, worry-free 4G surfing with no Pay-Per-Use
charges or bill shocks, as well as a wide range of affordable
4G devices.
Today, our 4G LTE network is the best simply because we built
it better, testing it ourselves again and again and even getting
independent parties to test it further.
We have also seen improvements in terms of the data
speed experience from modernised sites as well as LTE
sites. Customers experiencing speeds of more than 1Mbps
have increased to 90% in 2015 which translates to faster
connectivity and better data experience for customers.
To put our 4G network to a stress test, Maxis organised
a 24-hour Maxis 4G challenge in November, where
2,400 employees travelled nationwide to perform 24,000
engagements in total and to test Maxis 4G network. We also
got customers to do the same, while engaging them in a
series of activities to experience the difference in Maxis 4G.
The results will serve as an important benchmark for Maxis, a
reality check to help us identify areas where we can improve
ourselves.
We simply want employees to take pride in the world class
quality network that we have built and understand what it
takes to provide an unmatched customer experience.
Network Modernisation
To support increasing data traffic, we continued to upgrade
our backhaul and direct fibre as well as our IP-based
maxis.com.my/ournetwork
