Profile updated as at 5 July 2023
Goh Seow Eng
Date of Appointment: 1 November 2022
Goh Seow Eng is the Chief Executive Officer (CEO) of Maxis Berhad Group. Prior to that he was the President and Chief Operating Officer of Advanced Info Service Plc (AIS) in Thailand.
In his previous role with Singtel in Singapore, he served as Managing Director of Home business where he ran Singtel's fibre broadband, pay-TV and fixed line businesses as well as the customer life-cycle management and marketing communication for Singtel's consumer business in Singapore.
Before joining Singtel in November 2010, he served as Chief Operating Officer, Consumer Group, at Astro Malaysia, Southeast Asia's largest pay-TV operator. Prior to that, he headed various corporate and consumer banking units at Citibank in London, Kuala Lumpur, Taipei and Tokyo and led credit card marketing for Wells Fargo Bank in San Francisco.
He is a graduate of the University of Pennsylvania's Management and Technology Dual-Degree Programme. He holds a Bachelor of Applied Science (Computer Science) cum laude and a Bachelor of Science in Economics cum laude from the university's Wharton School. He obtained his MBA from the University of California, Berkeley, and also attended Harvard Business School's Advanced Management Programme.
Date of Appointment: 3 October 2022
Jennifer brings with her more than 20 years of progressive experience in accounting, controllership, financial and operation management, as well as business planning and analysis.
She is an accountant by profession and started her career with Arthur Andersen, and later with Ernst & Young and PwC, where she advised on M&A transactions, corporate exercises, and Initial Public Offers in the UK, Malaysia, and Hong Kong. In the span of over 14 years with Celcom Axiata Berhad (Celcom), she has held various senior positions, namely Senior Vice President of Business Planning and Financial Management, Deputy CFO and finally as CFO.
She is a graduate of Harvard Business School's Advanced Management Programme, as well as INSEAD's General Management Programme and Innovation Programme. She is a member of the Malaysia Institute of Accountant and Malaysia Institute of Certified Public Accountant.
Mariam Bevi Binti Batcha
Date of Appointment: 1 May 2019
Mariam is responsible for providing strategic communications counsel to the Management Team and overseeing implementation of all internal and external communications strategies, policies and procedures, including media management, employee volunteerism and sustainable corporate responsibility activities. She coordinates all efforts in managing stakeholder relations across the Regulatory and Government Engagement functions.
She has over 30 years of experience and prior to joining Maxis in September 2010, she served as Vice President, Group Corporate Communications in Telekom Malaysia Berhad. Before that, she headed the Corporate Communications Divisions of United Engineers (Malaysia) Berhad and Amanah Capital Partners Berhad.
She holds a Bachelor of Business in Business Administration degree with Distinction from RMIT University in Melbourne, Australia and a Diploma in Public Relations from the Institute of Public Relations Malaysia (IPRM).
Date of Appointment: 2 September 2019
Natalia is responsible for leading the people agenda at Maxis.
She started her career with Zaid Ibrahim & Co (ZICO Law), and later worked with the United Nations, CIMB, Hewlett Packard (HP) and Micro Focus.
She has held regional and global HR leadership roles, as well as leading large scale HR programmes relating to merger & divestiture deals, as well as labour relations negotiations. She has enabled multiple transformational people and talent programmes and played a key role in navigating the pandemic by leading key people-related initiatives at Maxis. She also spearheaded the strategic refresh of Maxis' organisational values and culture.
She graduated from Staffordshire University in the UK with a Bachelor of Law (LLB) and was admitted as an advocate and solicitor of the High Court of Malaya in 2004.
Ng May Ching
Date of Appointment: 1 December 2020
May Ching is responsible for digitalisation and IT in Maxis. Since joining Maxis in 2013, she has driven the IT and Digital Maxis strategic roadmap and key digital transformation and delivery programs, established Digital and Data & AI Centers of Excellences as well as managed cybersecurity and operations. She has led the transformation and digitalisation of customer experience through cloud at Maxis and has established Maxis as a leader in cloud, data and AI, digital and platform solutions on top of Malaysia's leading converged network.
Prior to joining Maxis, she was a Managing Director in Accenture's Communications, Media and Technology regional practice with 19 years' experience in technology delivery, IT transformation and, business and IT solutions consulting for communications providers.
She graduated from Monash University in Melbourne, Australia, with First Class Honours Bachelor's degree in Electrical and Computer Systems Engineering.
Abdul Karim Fakir Bin Ali
Date of Appointment: 1 December 2020
Karim leads network engineers in Maxis to build and operate Mobile, Fixed and Enterprise solutions with pivotal focus on quality leadership and unmatched customer experience.
He rejoined Maxis in January 2014 from Bangkok where he held Senior Vice President position in DTAC, Thailand. He has over 28 years of experience in network strategy framework, organisation transformation, project steering, quality management, industrial relation, and technology operations.
He started his telecommunication career with Binariang (later known as Maxis) in 1994 where he pioneered, planned, and built the 2G network. He joined Digi Telecommunications (Digi) in 2002 and progressed in various senior roles with the last positions being Deputy Chief Technical Officer and Celcom-DiGi Programme Director sites infrastructure consolidation in 2011.
He graduated with an Electrical Engineering degree and was the recipient of University Malaya Rulers Education Award 1994 and Tunku Abdul Rahman Medal 1995. He has been appointed as an Independent Member of the Board of Trustees of Yayasan AmanahRaya with effect from August 2022.
Date of Appointment: 1 June 2021
Patrick heads the Sales & Services division where he is responsible for sales and distribution, customer experience and service, supply chain, and credit and collections.
He joined Maxis in June 2016 as Head of Commercial Management and Customer Experience and was eventually appointed as Chief of Sales & Service on 1 June 2021.
Prior to Maxis, he held senior positions in Hong Leong Bank. He led the micro and small SME segments business and was responsible for the bank's distribution strategy. Before Hong Leong Bank, he was with Digi where he managed consumer sales and customer service across all retail and branded channel stores.
He holds a Bachelor of Science in Mechanical Engineering from Michigan Technology University and a Master's in Business Administration from University of Newcastle.
Loh Keh Jiat
Date of Appointment: 16 August 2021
Loh leads the Consumer Business division and strives towards achieving Maxis' ambition to be the leading converged solutions company in Malaysia.
He joined Maxis as the Chief Marketing Officer (CMO) in August 2021. Prior to Maxis, he worked with Digi, where he held various senior positions within the Sales and Marketing Division for 12 years. Before Digi, he was with PT Mobile-8 Tbk Indonesia and PricewaterhouseCoopers Malaysia.
He has over 20 years of experience in the telecommunications industry with a proven track record in building prepaid and postpaid businesses for the consumer segment. He has also led major transformation programmes in digitalising customer journeys and modernisation of sales and distribution in recent years.
He received his undergraduate degree from Monash University and is a Chartered Accountant in Malaysia.
Date of Appointment: 3 July 2023
Prateek heads up the Maxis Business division with a strong ambition to help transform businesses in Malaysia to be ready for the future, cutting across corporate, government, small and medium enterprise (SME) and wholesale customers.
He brings with him close to 30 years of experience in Sales, Marketing, Procurement, Project Financing, Technology Planning, and Business Planning & Strategy.
Prior to Maxis, he spent over 20 years serving at several companies within the Tata Group including Tata Teleservices and Tata Communications, and on diverse businesses such as hospitality, software, real estate and telecom equipment and services. In the last four years, he setup & led Reliance Jio's Enterprise Business which provides ICT services such as connectivity, private networks, mobility, cloud, IOT and security to enterprises.
He has served as the Chairman and Board Member of WBA (Wireless Broadband Alliance) and served on the Board of WiMAX Forum, an industry-led, non-profit organization.
He has an MBA in Corporate Strategy and Marketing with an Engineering degree in Electronics. He was a recipient of the prestigious Fulbright Scholarship and attended the Fulbright-CII Fellowship Program for Leadership in Management at Carnegie Mellon University, Pittsburgh, USA.