Date of Appointment: 1 May 2019
Gokhan joined Maxis in September 2018 as the Chief Operating Officer (COO). He first focused on strengthening the core operations of the business to deliver innovative products and services in an ever increasing competitive core mobile market. In May 2019, Gokhan moved into the CEO position, driving Maxis' new ambition to be Malaysia's Leading Converged Solutions Company.
Prior to Maxis, Gokhan ran his own consultancy firm based in Istanbul, Turkey; offering management and marketing consultancy services in Europe and the Middle East. Before that, he was with Vodafone Turkey from 2009 to 2016, where he held senior roles - his first position as Chief Marketing Officer, rising to become the Chief Consumer Business Officer in 2011 and eventually the Chief Executive Officer of the Company between 2013 and 2016.
Before Vodafone, Gokhan was in senior marketing as well as general management roles with a number of large and well-known companies like Danone and Procter & Gamble, holding positions that had domestic and global responsibilities in Turkey, US and France.
Gokhan has an Industrial Engineering degree from the Bogazici University of Turkey, as well as an MBA from the University of Illinois at Chicago.
Date of Appointment: 1 May 2018
Wayne's career covers over 30 years of increasingly senior roles in telecommunications, technology, media, professional services and investment banking. He has vast experience in transforming complex businesses to improve their competitive position and to focus them on delivering outstanding customer service. His 20-year career at Telstra included global scale strategic, commercial and leading roles particularly in Telstra's Initial Public Offering and secondary market offering valued at over A$30 billion. Wayne has also played key roles in driving major transformation programmes at Telstra.
Before joining Maxis, Wayne held a number of senior finance roles including Chief Operating Officer and Chief Financial Officer of KPMG Australia, where he led the transformation of KPMG's business model in the country. He was also a key member of KPMG's Global & ASPAC Committees and its Global IT Steering Committee.
Wayne is a graduate of Harvard Business School's Advanced Management Programme. He holds an MBA from the University of Melbourne as well as a Master's degree in Practicing Accounting from Monash University and Bachelor of Architecture (Hons) degree from Deakin University. He is a Fellow of Certified Public Accountant (CPA) Australia, a Fellow of the Financial Services Institute of Australia, a Certified Management Accountant (CMA) Australia and a Member of the Australian Institute of Company Directors.
Mariam Bevi Binti Batcha
Date of Appointment: 1 May 2019
Mariam is responsible for the overall planning and implementation of corporate communications activities, providing strategic Public Relations counsel to the management team, formulating communication strategies, policies and procedures, as well as developing and driving internal communications, employee volunteerism and sustainable corporate responsibility activities. She also delivers a coordinated effort in managing stakeholder relations across the Regulatory, Government and Legal functions of the organisation.
She has over 25 years of experience and prior to joining Maxis in September 2010, she served as Vice President, Group Corporate Communications in Telekom Malaysia Berhad. Prior to that, she served as Head of Group Corporate Communications and Investor Relations in Amanah Capital Partners Berhad, and later as the General Manager of Group Corporate Communications in United Engineers (Malaysia) Berhad/UEM World Berhad.
Mariam holds a Bachelor of Business in Business Administration degree with Distinction from RMIT University in Melbourne, Australia and a Diploma in Public Relations from the Institute of Public Relations Malaysia (IPRM).
Date of Appointment: 1 August 2018
Paul is responsible for the Enterprise and Wholesale segment, encompassing corporate, government, small and medium enterprise (SME), wholesale business and new business.
He joined Maxis in August 2018 as the Head of Enterprise and comes with over 30 years of experience building multinational business units across Australia and Asia Pacific, within the telecommunications, IT outsourcing, and enterprise software sectors. Prior to joining Maxis, Paul was the Managing Director of the Journey to Cloud Business with Accenture Australia and New Zealand, building the cloud migration, management and advisory services business in ANZ.
Prior to Accenture, Paul spent eight years at Telstra where he led a number of significant growth oriented transformation initiatives including founding Telstra's new and fast growing ICT and cloud services business serving corporate and government clients with exponential growth over 3 years to become a $1.3B division. Earlier experiences include executive and country leadership roles within global multinational companies such as EDS, PeopleSoft, Sun Microsystems, Siemens and Philips.
Paul holds a Higher National Diploma in Electrical & Electronic Engineering from the University of West Scotland.
Date of Appointment: 1 June 2021
Patrick leads a team focusing on Sales, Customer Service and Supply Chain Management.
Patrick joined Maxis in June 2016 as Head of Commercial Management and Customer Experience and was subsequently appointed as Head of Regional Sales Management - West Malaysia in March 2019. On 1 June 2021, he was appointed as Chief of Sales & Service.
Prior to joining Maxis, he held senior roles in Hong Leong Bank. He was responsible for the micro and small SME segment profitability, sales, marketing, and product development. He was also responsible for the bank's 300-branch network distribution strategy, design and format, technology and IT innovation, and productivity. Before Hong Leong Bank, he was previously with Digi where he was responsible for consumer sales and customer service across all retail and branded channel stores.
Patrick holds a Bachelor of Science in Mechanical Engineering from Michigan Technology University and a Master's in Business Administration from University of Newcastle.
Date of Appointment: 2 September 2019
Natalia is responsible for the people agenda in Maxis.
Natalia joined Maxis in September 2019. She has played several integral HR leadership roles, including as Country HR Leader, Regional HR Leader and Global HR Business Partner where she led several HR transformation programs relating to global merger and divestiture deals. She also led successful labour relations negotiations across Asia Pacific and developed HR programs including talent and employee relations program.
Prior to joining Maxis, Natalia was the Asia Pacific HR Leader for Micro Focus, a UK-based technology company. She has worked with Zaid Ibrahim & Co (ZICO Law), United Nations, CIMB and Hewlett Packard (HP).
Natalia graduated from Staffordshire University in the UK with a Law Degree (LLB) and was admitted as an advocate and solicitor in Malaysia in 2004.
Date of Appointment: 1 May 2019
Rob leads the Digital and Transformation team which drives key strategic initiatives for Maxis, champions Innovation and Agility across the business and guides the organisation in pursuit of Digital and Analytics ambitions.
Rob joined Maxis in August 2018 as the Head of Corporate Strategy and was appointed to the Chief Digital and Transformation Officer role in May 2019. He brings over 25 years of experience in the telecommunications industry, with experience in incumbent' as well as challenger' operators and in leading strategy, delivery and operations across the full suite of IT and network technologies.
Before Maxis, Rob held the position of Chief Information Officer (CIO) and Head of Network Planning in an Indian telecommunications company, driving major improvements in productivity. Prior to that, Rob was with Telstra Australia for 18 years, where he served as Director of Voice & Convergence and subsequently, Director of Architecture. His time in Telstra started in Research & Development before transitioning into delivery and then transformational engineering roles.
Rob holds a Bachelor of Engineering (Hons) and a Bachelor of Science, from the University of Western Australia.
Ng May Ching
Date of Appointment: 1 December 2020
May Ching is responsible for Digital, Data and Analytics, Cybersecurity and the development, implementation and operations of IT functions, Digital and Business IT transformation programs in Maxis.
Since joining Maxis in 2013, she has made significant contributions in business IT delivery where she was responsible for driving product and channels development, delivery across company wide information systems support, business support systems transformation, establishing the Center of Excellences for Digital, Big Data, Advanced Analytics and starting the Robotics Process Automation and Cloud practices in Maxis. She drives the transformation and digitalisation of customer experience through cloud at Maxis.
Prior to joining Maxis, May Ching was the Managing Director in Accenture Malaysia for Client Service Delivery within ASEAN Technology Growth Platform & Communications Media and Technology for the Philippines and Malaysia. May Ching spent 19 years in Accenture and has extensive experience in technology delivery, IT transformation, business and IT solutions delivery and consulting for communications providers, and other cross-industry clients in the region for Accenture.
May Ching graduated from Monash University in Melbourne, Australia, with First Class Honors bachelor's degree in Electrical and Computer Systems Engineering.
Abdul Karim Fakir Bin Ali
Date of Appointment: 1 December 2020
Karim is responsible for the development, implementation, and operation of Maxis quality network leadership with pivotal focus on delivering unmatched customer experience.
Karim rejoined Maxis in January 2014 as the Head of Network all the way from Bangkok, where he held Senior Vice President Network Services position in DTAC Thailand with primary role to support business while developing the local engineers. He has over 25 years of vast experience in both Network and IT system for Mobile and Fixed communication.
He was among the pioneers of Binariang team (later known as Maxis) who planned and built the 2G network in 1994 before taking up DiGi's role in 2002 as Senior Radio Frequency Manager, promoted to the Head of Network Planning and Head of Network Engineering in 2005 and 2008 accordingly. His last position with DiGi prior to the Bangkok assignment in 2010 was Deputy Chief Technical Officer with additional role as Program Director in Celcom - DiGi sites infrastructure consolidation and fiber collaboration projects.
Karim graduated from University Malaya, Kuala Lumpur with First Class Honors bachelor's degree in Electrical Engineering in 1994. He was the recipient of Rulers Education Award 1994 and Tunku Abdul Rahman Medal 1995.
Loh Keh Jiat
Date of Appointment: 16 August 2021
Loh Keh Jiat joined Maxis as Chief Marketing Officer (CMO) effective 16 August 2021. Loh leads the Consumer Business division and work with the rest of the management team towards achieving Maxis' ambition to be the leading converged solutions company in Malaysia. Loh has over 20 years of experience in the telecommunications industry with a proven track record in building prepaid and postpaid businesses for the consumer segment. He has also led major transformation programmes in digitalising customer journeys and modernisation of sales and distribution in recent years.
Loh joins Maxis from Digi Telecommunications Sdn Bhd (Digi), where he held various senior positions within the Sales and Marketing Division for 12 years. Before Digi, Loh was with PT Mobile-8 Tbk Indonesia and PricewaterhouseCoopers Malaysia.
Loh received his undergraduate degree from Monash University and is a Chartered Accountant in Malaysia.