Putting Customers First

Digital technology and improved connectivity have changed the way we live and communicate. Fantastic customer experiences have taken on a new meaning, and we know our customers expect nothing but the best from us.

That’s why customer service remains at the core of our business strategy as we embed an Unmatched Customer Experience mindset into all our key processes.

Our focus on customer-centricity is being further enhanced with our ongoing business and IT transformation efforts throughout the organisation. Improving the customer journey is still our priority, and this is managed through customer experience insights from Voice of Customer (VoC) exercises as well as performance metrics and indicators such as our Net Promoter Score (NPS).

Our new approach to customer service and the process changes implemented towards achieving a simplified customer journey have resulted in a strong service culture within the organisation.