Delivered earnings in line with guidance amid a challenging market environment; the high demand for data and unmatched customer experience continued to drive financial and operational progress.
DELIVERED EARNINGS
IN LINE WITH GUIDANCE
Service Revenue
RM8.5 billion
Normalised EBITDA
RM4.5 billion
Normalised Profit After Tax
RM2.0 billion
Normalised Free Cash Flow
RM1.6 billion
Cash Dividends
RM1.5 billion
HIGH PERFORMING DATA NETWORK
88%
industry-leading 4G LTE population coverage with consistent 4G download speeds
7x LTE
traffic growth; consistent great Internet experience
95%
4G data sessions at 3Mbps or higher; sufficient for seamless HD video streaming
COMMITTED TO DELIVER UNMATCHED CUSTOMER EXPERIENCE
90%
first contact resolution across all customer service touchpoints
60%
customer interactions over digital and self-care platforms
Financial Review
For financial year ended 31 December 2016, despite facing a challenging year, we are pleased to report that we achieved good results and delivered earnings in line with guidance. Service revenue stood at RM8,455 million, relatively stable year-on-year. High demand for data and unmatched customer experience continued to drive positive financial and operational progress.
We saw solid performance in mobile data revenue, up 27% year-on-year. This was driven by continuous strong uptake of mobile Internet. Among our 11 million revenue generating subscriptions (“RGS”), 74% are mobile Internet users and 76% are smartphone users.
SERVICE REVENUE (RM mn)
TOTAL RGS AND BLENDED ARPU
